Refund Policy

Orders — refunded to your balance automatically

• Cancelled orders: the full charge is returned to your balance.
• Partially delivered orders: the undelivered part is returned (for example, 400 of 1,000 not delivered → 40% of the charge).
• Orders we couldn't start (for example, every supplier failed) are cancelled and refunded in full.
• Refunds appear in your Transactions page, usually within minutes of the order status changing.

Orders are not refunded when the link was wrong, the account or post was private or deleted, or the username was changed while the order was running. Drops after delivery are covered by the service's refill period (if it has one), not by a refund.

Deposits — back to your bank or wallet

• Failed or cancelled online payments are never added to your balance. If your bank or wallet took the money anyway, it is normally reversed by EPS and your bank within 7–10 working days.
• Charged twice or charged by mistake? Contact us within 30 days with the transaction ID; we refund the extra payment to the original method after checking it.
• Unused balance: you can ask for unused, deposited balance to be refunded within 30 days of the deposit. We refund to the original payment method, minus any gateway or transfer fees. Bonus and affiliate commission balance is not refundable to cash.

Balance on accounts closed for fraud or abuse is not refunded.

How to ask

Contact us through a support ticket in your dashboard, with your account email and the transaction ID. We reply within 2 working days and complete approved refunds within 10 working days.